[ Introduction | Fares | Transfers | Customer Service & Information | Rural Transit| Customer Lost & Found | Access for Persons with Limited Mobility ]
OC Transpo provides the public transit on the Ontario side, while the Hull buses are run by the Societe de transport de l'Outaouais (STO). Both buses run on inter-provincial routes in the core, and you can use either's transfer to change to the other's routes. OC Transpo buses are red & white while STO buses are blue and white. The federal government has designed transportation policies (over many years) to encourage taking transit to work instead of private vehicles. There are extensive routes throughout the region, with Park & Ride zones along major Transitways. Buses operate 6 am to 2 am daily. Visitors are encouraged to get a $5 one day pass for unlimited travel
Bus routes on each stop are colour-coded. Black routes run throughout the day, red numbers are rush-hour routes, and green numbers are rush hour express routes. You can see a full system map at: http://www.octranspo.com/maps_menue_systemMap.asp
Rack & Roll program is OC Transpo's program to put bike racks on buses. There are racks, each holding 2 bikes, on over 150 buses on most major routes. There is no cost, other than the usual bus fare.
There are three key transitway routes:
You must pay bus fares with exact change, since the drivers do not carry change. To qualify for students or seniors passes, yo must have a student or seniors' ID (at nominal initial cost). You can buy tickets for $8.50 for a book of ten.
Transit passes are available to significantly reduce your monthly transit costs:
Valid O-Train Fares - Transit pass, DayPass, Bus Transfer, and a $2.50 O-Train Ticket are accepted as valid fare on the O-Train. Children 11 and under ride free on the O-Train. Bus tickets are not accepted as valid O-Train fare.
(effective July 1, 2014)
You will need a "transfer" if you need to use more than one bus to complete your trip, and are using cash or tickets as fare payment. Be sure to request the correct transfer as you board the bus:
If you transfer from the O-train to a bus, give your O-Train ticket to the bus operator. Request a bus transfer only if you need to take another bus route or if you're on an articulated bus. If transferring to green express routes, a top-up of one bus ticket or $1.00 is required with your O-Train ticket. If transferring to Rural Express routes, top up is $2.00 or two tickets.
Children 11 and under ride free on the O-Train, though children age 6-11 who transfer to a bus, must pay a child's fare on the bus.
Transferring to STO Bus Service
You can transfer downtown to an STO bus (serving Hull, Gatineau and Aylmer) with an OC Transpo bus pass, DayPass or transfer, but you cannot use our tickets or DayPass "voucher" (keep this in mind for your return trip).
OC Transpo passes are accepted on regular STO service, but on their express service you will have to pay extra. You'll also have to pay extra if you use our DayPass or transfer on any STO route. For further information, call STO at 770-3242.
Customer Service & Information
You can get information about OC Transpo services, routes, and buy tickets and passes from the following offices:
OC Transpo offers a number of routes servicing rural parts of the Ottawa Region. Bus service from various rural communities to downtown Ottawa is provided by our Rural Partners, with the "500" series of routes.
Lost & Found
If you left or lost an item on a transit bus today, phone the Transit Information Centre at 613-741-4390. If the item is found today the Info Centre will contact you to arrange its return. If the item was lost before today, phone the Lost & Found Office at 613-563-4011. The Lost and Found Office is at Kent at Albert, and is open Monday to Friday from 8:00 a.m. - 6:00 p.m.
Access for Persons with Limited Mobility
Para Transpo is a door-to-door transportation service for persons with disabilities who are physically unable to board conventional transit services. Passengers must be registered to use the service, and make advance reservations (phone 613-244-1289 TTY 244-4833).
OC-Transpo has several low floor busses for those who are in wheelchairs and who have difficulty climbing stairs. Unique in design, low floor busses are equipped with retractable ramps. Fourteen OC Transpo bus routes use fully-accessible low floor buses, (note that a few trips each day may use non-accessible buses, the schedules indicate exceptions): 2, 5, 6, 7, 16, 18, 85, 140, 141, 146, 151, 156, 166, 172, 174, 306, 316